Help Center

renter

How EnjoyBoat verifies listings

Understand owner, boat, photo, insurance and captain verification badges.

renter

Understanding prices, fees and deposits

Learn how base prices, captain fees, fuel, cleaning fees and deposits are shown.

renter

Cancellation and bad weather basics

Know what to check before booking around refunds, rescheduling and weather.

renter

How deposits and damage claims work

Understand security deposits, claims, renter responses and admin review.

renter

How to request a refund

Learn when and how renters can request refund review.

renter

How to contact support about a booking

Use tracked support tickets for booking, refund, payment and claim issues.

renter

Renter safety and booking responsibilities

What renters should confirm before requesting or booking.

owner

How to make your listing launch-ready

Improve trust, photos, policies, pricing and response quality.

owner

What documents should owners prepare?

Prepare insurance, license, captain and boat information for verification.

owner

Submitting damage claim evidence

What owners should include when making a damage claim.

owner

How owner support tickets work

Owners can open tracked tickets for listing, payment, quality and booking issues.

owner

Quality operations and listing flags

Understand why admin may flag a listing for cleanup.

owner

Owner legal and safety responsibilities

A launch checklist for owners before accepting bookings.

both

Safety expectations for boat rentals

Basic safety expectations for owners, captains and renters.

both

How to report a suspicious listing

Use private reports to alert EnjoyBoat about inaccurate or suspicious listings.

both

What happens after I send a booking request?

Understand the request, owner response and confirmation flow.

both

Cancellation, weather and refund basics

Understand request bookings, weather changes, refunds and manual review.

both

Insurance and verification badges

Learn what insurance checks and verification badges mean.