1. Request Booking first
During launch, most renters should use Request Booking. A request is not a confirmed trip until the owner accepts and both sides agree on date, time, route, guests, price, cancellation and weather terms.
EnjoyBoat launch policy
Política de cancelamento e reembolso
This starter policy explains how EnjoyBoat handles cancellation and refund expectations during launch. Listing-specific owner terms may apply and should be confirmed before payment. Localized legal copy can be expanded after counsel review; the English starter text remains the controlling draft for launch preparation.
Last updated: May 1, 2026
Launch note: This is starter operational/legal copy for the MVP. Review it with qualified counsel before relying on it for paid operations, regulated charter activity, or country-specific compliance.
2. Listing-specific policies
Each listing may use a flexible, moderate, strict or custom cancellation policy. If a listing says the policy is not specified, renters should ask the owner to confirm cancellation and refund terms before paying.
3. Weather and safety cancellations
The owner, captain or operator may reschedule, modify or cancel a trip when weather, sea conditions, port restrictions or safety concerns make the planned trip unsafe. The listing weather policy should explain whether rescheduling, refund review or owner/captain decision rules apply.
4. Owner cancellations
If an owner cancels because the boat is unavailable, captain is unavailable, documents are not valid, mechanical issues arise or the listing details changed materially, the renter may request refund review or admin support.
5. Renter cancellations
If a renter cancels, arrives late, brings too many guests, ignores safety instructions or requests a trip outside the agreed details, refunds may be limited by the listing policy and owner/captain decision.
6. Deposits and damage claims
Some bookings may include a security deposit. Damage, missing items, late return, extra cleaning or rule violations may lead to a claim. Admin may review evidence, messages and listing policy before marking a deposit released, claimed or disputed.
7. Manual review
During public beta, payment-provider refunds, bank-transfer refunds, chargebacks and deposit movements may require manual admin review. Keep messages and evidence inside the platform where possible.
8. Contact support
Use the support page if a cancellation, refund or deposit issue cannot be resolved with the owner.