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Cancellation, weather and refund basics
Understand request bookings, weather changes, refunds and manual review.
During launch, most EnjoyBoat trips should start with Request Booking. A request is not confirmed until the owner accepts and both sides agree on date, time, route, guests, price, cancellation and weather terms. Weather, sea conditions and captain safety decisions may require rescheduling or cancellation. Refunds, deposits and provider money movement may require manual admin review.